Front of House Associate

The Role: Front of House Associate

The Rose Castle Front of House Team is expanding and looking for new members to join their friendly and customer focused team, supporting a variety of events with a positive, can-do attitude. Experience is preferable but not essential as full training will be provided.

With a variety of tasks, no two days are the same at Rose Castle. The broad team consists of a range of skillsets and different abilities - all passionate about delivering a great customer experience to our guests in a beautiful setting.

Rose Castle offers part-time and casual-hour contracts, giving you the option to choose your shifts, and a paid-holiday allowance too.

About Rose Castle

Rose Castle is set in the picturesque countryside with beautiful interiors and gardens. Rose Castle has an ethos centred on warmth, authenticity, and excellence in hospitality.

As a private venue hosting a rich variety of public events and exclusive hire, including weddings, corporate retreats, family celebrations and meetings.  This historic castle is three miles outside Dalston, Cumbria, and close to the M6 and Carlisle, with views South across to the Lake District fells.

Working alongside Rose Castle Company is the Rose Castle Foundation charity. It hosts international programmes and retreats at Rose Castle, and elsewhere, which bring people together across challenging societal divides. Their aim is to equip a generation of reconciling leaders around the world.

Key Responsibilities:

• Providing excellent customer service to guests.

• Welcoming guests upon arrival and check-in procedures.

• Serving food with confidence and care.

• Assisting with bartending duties as required and serving a variety of beverages, including alcoholic and non-alcoholic drinks, while adhering to licensing laws.

• Food handling and kitchen assistance.

• Maintaining stock levels of food and beverage supplies, reporting any shortages to management.

• Using the EPOS system (Lightspeed) to accurately record customer orders and take payments.

• Playing a part in ensuring that Rose Castle is clean, tidy and well-presented.

What we are looking for:

• A warm and friendly manner with a wide variety of guests

• A positive, can-do attitude and a willingness to support all aspects of castle operations.

• Initiative and the ability to work independently.

• Reliable and enthusiastic team player.

Why Rose Castle?

• Work at a breathtaking heritage venue with a meaningful mission.

• Be part of a supportive, values-driven team culture.

• Enjoy variety — no two weeks are ever the same.

Points to note:

• Casual and part-time contract basis with rate of pay depending on experience including pro-rata holiday allowance.

• Hours vary each week, select your shifts via the online platform Rota One.

• Able to commute to Rose Castle, Dalston, as public transport is not available to the rural location.

• Free parking on-site.

• Our current available roles require an ability to lift and move furniture with assistance or independently in a safe manner e.g. banqueting tables, chairs.

How to Apply

Applications are best initiated via the application form below by sending your CV and a short cover letter (optional) why you are a Front of House 'superstar'.

If you have a question or require assistance with your application please email hello@rosecastle.com

To see the full job description (PDF) please download by clicking the link below.