Front of House Maestro

Welcome to Rose Castle

Rose Castle is set in the picturesque countryside with beautiful interiors and gardens. Rose Castle has an ethos centred on warmth, authenticity, and excellence in hospitality.

As a private venue hosting a rich variety of public events and exclusive hire, including weddings, corporate retreats, family celebrations and meetings.  This historic castle is three miles outside Dalston, Cumbria, and close to the M6 and Carlisle, with views South across to the Lake District fells.

Working alongside Rose Castle Company is the Rose Castle Foundation charity. It hosts international programmes and retreats at Rose Castle, and elsewhere, which bring people together across challenging societal divides. Their aim is to equip a generation of reconciling leaders around the world.

The Role: Front of House Maestro

Rose Castle is seeking an experienced Front of House Maestro who blends leadership with personality and flair. As part of the new leadership team, the FOH Maestro leads on guest experience and hospitality delivery. They are passionate about hospitality, bringing fresh vision and vigour to our guest services. The role includes overseeing a team of FOH Associates, working closely with the Operations Manager.

Key Responsibilities:

• Deliver an exceptional hospitality experience for Rose Castle clients, ensuring smooth event execution from arrival to departure.

• Lead, manage and motivate the Front of House team across weddings, corporate bookings, retreats and ticketed Rose Castle events.

• Take responsibility for FOH and guest welfare, health and safety and emergency procedures.

• Manage guest check-ins and check-outs with efficiency and warmth.

• Collaborate and liaise with kitchen, housekeeping, sales and operations to ensure unified service.

• Organise and execute pre-event set-up and post-event turn down, basic stock monitoring and other relevant operational provision in accordance with event briefs.

• Uphold licensing regulations in accordance with The Licensing Act 2003.

• Reconcile guest purchases across POS and PMS systems.

• Liaise with FOH Associates to flex and adapt rotas to meet specific event needs.

• Assist with recruitment of FOH Associate team members.

• Monitor and report on guest feedback and operational performance through end of event reports and lead the event debrief team meeting. Follow through on relevant actions to ensure effective improvement of the Front of House.

What we are looking for:

• Ability to make people feel special.

• Experience of hands-on hospitality, ideally in a prestige, events or historic venue.

• Proven leadership in managing and developing a Front of House team.

• Adaptability to a flexible, event-led calendar with predominately weekend work and peak summer activity.

• Excellent interpersonal skills making the difference between a normal event and a memorable experience, proactively resolving any challenges that may arise.

• Extraordinary attention to detail and customer service.

• An organised approach with the ability to manage multiple tasks.

• Confident with basic administration, IT and Microsoft Office.

Desired Experience and Skills:

• Familiarity with POS systems for managing sale of food and beverage (we use Lightspeed).

• Familiarity with PMS systems for managing guest profiles, check-in and check-out processes (we use MEWS).

• Personal license holder.

Why Rose Castle?

• Work at a breath-taking heritage venue with a meaningful mission.

• Be part of a supportive, values-driven team culture.

• Enjoy variety — no two weeks are the same.

• Assistance with live-in accommodation available in the short-term.

• Parking onsite and the possibility of a permanent role beyond October 2025.

How to Apply:

Applications are best initiated via the application form below by sending your CV and a short cover letter detailing your relevant experience and why you are interested in this exciting role. 

If you have a question or require assistance with your application please email hello@rosecastle.com

To see the full job description (PDF) please download by clicking the link below.