1.1 Unless otherwise agreed, we will require a 25% deposit to secure your booking which is non-refundable and non-transferable.
1.2 Unless otherwise agreed, if the booking is accepted with less than 3 months’ notice a deposit of 50% is required to secure your booking and is non-refundable and non-transferable.
2.1 An event payment schedule may be put into place for your booking, details of which can be seen in the billing section of your confirmation. By signing this document as the authorised signatory, you are agreeing to adhere to any payment schedule.
2.2 Final numbers are required at least 14 days prior to the event date. Any reductions and/or cancellations made after this date are non-refundable and non-transferable and whilst we will endeavour to accommodate any last-minute changes to your event, this cannot be guaranteed.
2.3 The final invoice will be issued in advance of your event date and payment of the balance shown on that invoice must be made not less than 14 days prior to the event date. If payment is not received in full by that date with no alternate agreement in place, Rose Castle Company reserves the right to cancel the booking in which case all monies will be retained and the cancellation charge in section 3 payable.
2.4 The client must adhere to the minimum guest numbers and revenue spend noted on your contractual document.
2.5 Rose Castle Company reserves the right to charge interest at the rate of 3% per annum above the Bank of England base rate upon any overdue invoices from the date payment became due until the date of actual payment.
2.6 All prices include VAT at the appropriate rate.
3.1 The client is under a legal contractual obligation to honour the booking and minimum revenue which has been detailed on this document. If you cancel the booking you are liable to pay the cancellation fee calculated against that value.
3.2 In the event of a cancellation the full deposit is non-refundable as are any monies paid against the bill in line with our cancellation timescales below (3c).
3.3 All cancellations must be made in writing and cancellation charges will be calculated as a percentage of the total contracted value in accordance with the table below. Where accommodation charges are not included in the total contract value, the cancellation charges are in addition as stated in section 5.
3.4 Notice of cancellation given by the client (this is the date from which the notice is received by Rose Castle):
120+ days notice - loss of deposit and/or any agreed payment
91-120 days notice - charged 25% of the contract value
61-90 days notice - charged 50% of the contract value
15-60 days notice - charged 75% of the contract value
Less than 14 days notice - 100% of the full amount paid is non-refundable
3.5 It is the responsibility of the client to cancel or amend bookings/arrangements with external suppliers directly. Rose Castle Company are not liable for additional expenses incurred by such cancellations.